Complaints Policy

Last updated: 26 July 2026

How to complain

Email contact@getinline.dance with your name, booking reference where relevant, the event concerned, what happened and the outcome you are seeking.

What happens next

We will acknowledge the complaint as soon as reasonably practicable and aim to provide a substantive response within 14 days. Complex matters may take longer; if so, we will explain why and provide an update.

Evidence and confidentiality

We may ask for relevant evidence and may speak to staff, venues or other people involved. Complaints will be handled as confidentially as reasonably possible, but information may need to be shared to investigate or comply with legal or safeguarding duties.

Refunds and legal rights

Submitting a complaint does not itself cancel a ticket or guarantee a refund. Refund requests are handled under our Refund Policy. Nothing in this policy affects your statutory rights.